Privacy Policy

1. Introduction

Dhi Nutri (“us”, “we”, “our”, or “Company”) operates the website https://www.dhinutri.com (the “Website”). We are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our Free Tools, purchase our Services or Products, or interact with us in any way.

By accessing the Website, using our services, or providing your information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Definitions

Capitalized terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined here.

• “Client,” “Services,” “Products,” “Subscription,” “Content,” and “Free Tools” are as defined in our Terms and Conditions.
• “Personal Data” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
• “Anonymous Data” means data that is not associated with or linked to your Personal Data and does not, by itself, permit the identification of individual persons.

3. Information We Collect

We may collect information about you in a variety of ways.

1. Information You Provide to Us:

• Account Registration: Name, email address, password, and other details you provide when creating an account.
• Purchases & Orders: Billing and shipping address, phone number, payment information (processed by secure third-party payment gateways), and details of the Products or Services you purchase.
• Health & Lifestyle Information: Information you voluntarily provide to generate a Personalized Plan or use our Services, such as health goals, dietary preferences, medical conditions (if shared), and responses to quizzes and assessments.
• Communications: Records of correspondence when you contact us via email, WhatsApp, or other channels.
• Certification Programs: Information required for enrollment, certification, and professional development.

1. Information Collected Automatically:

• Usage Data: Information about your interaction with our Website and Services, such as your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

1. Information from Third Parties:
   We may receive information about you from third parties, such as social media platforms (if you connect your account) or payment processors, to the extent permitted by their policies and applicable law.
2. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account.
• To process your transactions, deliver Products, and provide the Services you request (e.g., generating Personalized Plans, facilitating coaching sessions).
• To manage your Subscription and send you renewal reminders.
• To communicate with you, including responding to your inquiries and sending you service-related emails (e.g., order confirmations, program updates).
• To send you promotional and marketing communications (where you have opted-in to receive them). You can opt-out at any time.
• For Corporate and Organizational Clients: If you engage with our Services on behalf of an organization, we may use your business contact information to manage our relationship. If you provide us with your organization’s logo pursuant to our Terms and Conditions, we will use it solely for the purpose of identifying your organization as a client.
• To improve our Website, Services, and Products by analyzing how you use them.
• To create Anonymous Data for research, analytics, and content development purposes.
• To prevent fraud and ensure the security of our Website.
• To comply with legal obligations and enforce our Terms and Conditions.

5. How We Share Your Information

We value your trust and do not sell your Personal Data to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, shipping, and marketing assistance. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: We may disclose your information where required to do so by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with the law and the reasonable requests of law enforcement.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so. For example, with your written permission, we may share your success story from a certification program for promotional purposes.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Access and Portability: The right to request copies of your Personal Data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure (“Right to be Forgotten”): The right to request that we erase your Personal Data, under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.
• Objection to Processing: The right to object to our processing of your Personal Data, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided below.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your Personal Data. While we have taken reasonable steps to secure the information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. Use of Anonymous Data

As stated in our Terms, we use Anonymous Data (e.g., aggregated, anonymized quiz results) for research, statistical, and product improvement purposes. This data cannot be used to identify you personally.

10. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us at:
Email: info@dhinutri.com